Return & Refund Policy

At Velon, we want you to be fully satisfied with your purchase. If not, you can request a return or refund according to the terms below.

Right of Withdrawal (14 Days)

  • In compliance with EU Consumer Rights Directive (2011/83/EU), customers have the right to withdraw from their purchase within 14 calendar days after receiving the goods.

  • Returned products must be unused, undamaged, and in their original packaging.

  • Once the return is received and inspected, we will issue a full refund of the purchase price.

Defective or Incorrect Products

  • If you receive an item that is defective or incorrect, please contact us within 30 days of delivery.

  • You may be asked to provide photos or a short video showing the issue to facilitate a free replacement or refund.

Refund Processing

  • Refunds are processed via the same payment method used for the original purchase.

  • The processing time may take 7–15 business days after the return is approved.